Privacy Notice

The General Data Protection Regulation (GDPR) is concerned with the personal information about you that Bingley Counselling collect, store, and share. This page details our GDPR policy.  By contacting Bingley Counselling you are agreeing to the terms and conditions laid out in this GDPR policy.  The point of contact for any questions should be directed to Neil Dowsland at contact@bingleycounselling.co.uk  

PERSONAL INFORMATION WE MAY COLLECT FROM TELEPHONE CONTACT AND / OR DURING THE COURSE OF THERAPY 

  • Name 
  • Email address 
  • Contact number(s) 
  • The nature of your enquiry
  • Gender (or preferred identity
  • Date of birth
  • Relationships, family and historic events
  • Home address
  • Previous experience of mental health treatment / diagnosis
  • GP’s name and contact details 
  • Medical conditions
  • Prescribed medication
  • Difficulties
  • Next of Kin details 

HOW WE WILL STORE YOUR PERSONAL INFORMATION 

  • All personal information is kept on a secure online platform (bac-pac.co.uk). This platform complies with GDPR requirements for safe storage of personal and sensitive information. The following is information from their parent company, Mayden:

“We take security very seriously, and Mayden has over 10 years experience in storing confidential medical information for NHS services, voluntary services and the private sector. We have been vetted by both the NHS and Ministry of Defence for hosting confidential medical information.  Mayden is ISO 27001:2013 accredited. This internationally recognised information security management standard ensures that a business has stringent processes in place to ensure data confidentiality and to identify, manage and reduce risks to information security. Your information is safe and secure with us.”

  • Paper: Initial registration details are collected in a paper form; this is immediately destroyed once transferred to the secure online platform.
  • Mobile Phone: We may store your contact telephone number for the duration of your treatment along with any text messages. 
  • Email: Your email address and email correspondence will be stored securely in our email accounts. 
  • Website: No personal information is stored on the Bingley Counselling website. 

HOW WE MAY PROCESS/SHARE YOUR PERSONAL INFORMATION. 

Your contact details and personal information will never be shared outside of Bingley Counselling, apart from the exemptions below.  

Supervision 

In compliance with The British Association for Counselling and Psychotherapy (BACP), all therapists are required to attend regular supervision sessions with a suitably qualified therapeutic supervisor.  Although aspects of your case may be discussed, your full name and contact details will not be revealed.  All supervisors are also bound by similar confidentiality and GDPR policies.  

 Therapeutic Will 

All the therapists are required to have a therapeutic will.  In the event of your therapist’s death, hospitalisation or similar of a close relative of theirs, the Therapeutic Executor will make contact to inform you of the situation and advise you of your options.  

 Breaking Confidentiality 

If we believe your, or another persons, safety is at significant risk, we may contact the suitable authority without your permission.  This includes your doctor, the emergency services and the mental health crisis team. Your next of Kin may also be contacted in an emergency, if required.  

We are also required by law to pass on information relating to acts of terrorism and ongoing abuse of a minor or vulnerable adult.  We will at all times attempt to gain your permission before breaking confidentiality in these instances however we retain the right to do so without your consent. 

 ERASING YOUR INFORMATION. 

All the information we hold about you will be held for a maximum of 6 years after your final session at Bingley Counselling.  Your telephone number will be erased from our mobile phones within six weeks of your final session.      

YOUR RIGHTS 

You have the following rights… 

  • To be informed what information we hold (i.e. this document).
  • To see the information we hold about you  
  • To rectify any inaccurate or incomplete personal information.
  • To withdraw consent to using your personal information (Please note that we only hold and process your data so that we can provide our services to you efficiently. If you withdraw your consent, you would not be able to continue, or start. 
  •  To request that some or all of your personal information be erased (though we can decline whilst the information is needed for us to practice lawfully & competently).