Terms & Conditions

Below we have provided the terms and conditions of service for Bingley Counselling.  Please contact us if you have any questions.

Initial consultation

The purpose of the initial consultation is to explore your therapy goals and how therapy may be of benefit to you; it is also an opportunity for you to ask questions about therapy.  If both parties are happy to proceed, the terms and conditions would be reviewed and therapy sessions will be arranged accordingly. If the therapist feels that an alternative approach or therapist may be more suitable or appropriate, a recommendation may be made to a more appropriate professional or service.


Sessions last 60 minutes and normally occur weekly at the same day and time. Arranging sessions at differing times may be possible depending on availability and with prior agreement.  The full session time is reserved for you, therefore if you are late, the session will not be extended and will conclude at the normal time.

Therapy is tailored to your needs and what you are hoping to achieve, therefore the number of sessions will vary depending on these factors.  Your counselling will be reviewed periodically and you will have the opportunity to discuss progress.

Counselling is of greatest benefit when you can commit to it regularly.  If there are factors which prevent regular attendance, it may be suggested to postpone the sessions until you feel able to engage more frequently.

Cancellations, missed sessions and late arrivals

If a session is not attended or cancelled with less than 48 hours’ notice, the full session cost will be charged. Where 15 minutes has passed from the start of the session and no notification has been sent, it will be presumed that you are not attending.

If, due to unforeseen circumstances, you are unable to attend a session and send notification of this, contact should be made within 2 days to arrange another appointment. If no contact is made within this time, it will be assumed that you no longer require the sessions and your space will be offered to someone else.

If you arrive for a session under the influence of drugs or alcohol the session will not go ahead; you will still be charged for the session.

You will be notified at the earliest opportunity if a session is unable to go ahead due to unforeseen circumstances; no fee will be payable in these circumstances.  You will be given as much notice as possible for any holidays or breaks.


This is an important aspect of the counselling relationship.  Generally, everything that is discussed in the sessions will be kept in the strictest confidence.

However, members of the British Association for Counselling and Psychotherapy must attend regular clinical supervision and are required to discuss their work with a senior colleague on a regular basis to ensure best practice and ongoing development.  If your case is discussed in these circumstances, your name will not be disclosed or anything that would enable you to be identified, to ensure anonymity.   Brief notes will be kept after each session; your information will be safe, secure and confidential – details of this are available on request.

There are circumstances when confidence may be broken.  These are where:

  1. There is a serious risk of harm to yourself or another person;
  2. A child or protected adult is at risk of harm or abuse;
  3. A court order requests information; and/or
  4. Information about a proposed act of terrorism or illegal act is shared

In these instances, law requires counsellors to inform the relevant body or take appropriate action to prevent harm.  In some cases, information may be passed to your GP if it is believed that this course of action would aid the prevention of harm.

Any breaches of confidence would ideally only take place with your prior knowledge, but there may be occasions when this is not possible.

For a hard copy of our terms and conditions, please email contact@bingleycounselling.co.uk.